defeating private message harassment.

Nastybot is a Facebook chatbot that helps people navigate creepy and unsolicited messages.

Watch Nastybot's concept video to meet her!

Opportunity

I decided to explore the problem space of internet harassment via private messages. The idea was born out of unfortunate necessity. Internet harassment is very real and is a digital extension of what women and people of all genders face daily in person.

I needed to understand the spectrum of problems that people report as online harassment and figure out how to turn the chatbot into a useful tool to combat those issues.

At the moment, unless you block or report a user on Facebook, there is not much else you can do to ensure a safe dismissal of the harasser on the other end. People need to protect themselves from internet harassment.

After exploring other chatbots, I wondered to myself, “If AI can carry a conversation with us, why don’t we use it to talk to other people?” 

With my product in mind, I prototyped a version of Nastybot that is live on Facebook:

Your assistant for dealing with internet harassment.

Nastybot has answers for all sorts of scenarios when unsavory characters send unwelcome messages to your inbox. Keep her in your toolbelt next time someone harasses you online and thwart creepy messages.

Nastybot safely takes over chat while user monitors status of conversation.

Provides multiple choices to guide the conversation
Replies contextually based on user input

Design Process

AI Research
User Research + User Needs
Solution Ideation + Methods
User Testing
Learnings
Index:
User Research
Solution Ideation + Methods
User Testing
AI Research

User Research

Solution Ideation + Methods

User Testing

AI Research

Learnings

Skills

concepting
prototyping 
ai 
conversational ux

Tools

Chatfuel
Facebook Messenger
Adobe After Effects